The all-in-one customer support platform
Customer support, all in one shared inbox
DeskPine is a shared inbox, knowledge base and reporting suite for email support teams — email and docs in one fast, modern workspace.
No sign-up needed · Explore a fully-loaded demo workspace
- ✓ Flat $9.99 / agent — no add-ons
- ✓ AI replies & summaries built in
- ✓ Guided import from Help Scout & Zendesk
- ✓ 14-day free trial — no card
Everything your support team needs
One workspace replaces your inbox, knowledge base and reporting stack.
Shared inbox
Email and notes in one collaborative workspace with assignments, tags and SLAs.
Real email
Connect Gmail or Outlook in one click. Proper threading, DKIM signing and deliverability built in.
Knowledge base
A multi-language help center with article feedback — deflect tickets before they're filed.
Automation
Workflows, macros and round-robin assignment keep the queue moving on autopilot.
Reporting
Volume, response time and CSAT dashboards, with CSV export and scheduled email reports.
Customer portal
A branded self-service portal where customers track requests, reply and rate the help they got.
Built-in AI
An AI copilot for your whole team
DeskPine reads the full conversation so your agents don't have to start from a blank box — they stay fast and in control.
- ✓Draft a reply from the entire thread
- ✓One-paragraph summaries of long tickets
- ✓Keeps your tone — edit before sending
- ✓Nothing sends automatically
Customer was double-charged on order #4821 and wants a refund. Verified the duplicate charge; refund issued, arriving in 3–5 days.
Hi Jordan — thanks for flagging this. I can confirm the duplicate charge on order #4821 and I've issued a full refund. It should land within 3–5 business days.
MCP-first
Your help desk, inside Claude and ChatGPT
DeskPine comes with its own MCP server. Connect Claude, ChatGPT or any AI agent in a minute — paste one URL, sign in, click Allow — and work the queue from the chat you already have open.
- ✓Triage, tag and assign the queue
- ✓Draft replies for you to send
- ✓Look up customers and their history
- ✓Write help-center articles
- ✓Your permissions, nothing more
- ✓A preview before anything goes out
Triage the unassigned tickets and draft replies for the urgent ones.
✓Read 9 unassigned ticketslist_tickets
✓Tagged billing ×4, bug ×3, question ×2update_ticket
✓Assigned to Sam and Priya by topicupdate_ticket
✓Saved 2 reply drafts for your reviewsave_draft
Done. Two customers are waiting on a refund answer: your drafts are in DeskPine, ready to send.
- Claude
- ChatGPT
- Claude Code
- Cursor
- VS Code
- Any MCP client
A complete helpdesk, not just an inbox
Dozens of features teams usually pay extra for — all included on every plan.
Shared inbox
- ✓Assignments, teams & saved views
- ✓Tags and open / pending / closed states
- ✓Snooze, star & follow threads
- ✓Merge duplicate conversations
- ✓Collision detection & live presence
- ✓Bulk actions and select-all-matching
Real email
- ✓Forwarding from any mailbox, or IMAP/SMTP
- ✓Proper threading & quoted-text collapse
- ✓Inline images & file attachments
- ✓Send-later scheduling
- ✓Open & click tracking
- ✓CC/BCC, signatures & auto-replies
Automation
- ✓Workflows: triggers, conditions & actions
- ✓Macros — bundle actions in one click
- ✓Round-robin assignment
- ✓SLAs & office hours
- ✓Auto-tagging and routing
Knowledge base
- ✓Multi-language help center
- ✓Categories & popular articles
- ✓Was-this-helpful article feedback
- ✓Full-text search
- ✓Deflect tickets around the clock
Customers & portal
- ✓Customer profiles & full history
- ✓Custom fields
- ✓Branded self-service portal
- ✓Customers track & reply to requests
- ✓CSAT satisfaction ratings
Reporting
- ✓Volume & response-time dashboards
- ✓Customer satisfaction trends
- ✓CSV export
- ✓Scheduled email reports
Team & security
- ✓Roles & granular permissions
- ✓Two-factor authentication (2FA)
- ✓Audit log & session management
- ✓GDPR data export
- ✓Permanent, revocable sessions
Developer & migration
- ✓MCP server for Claude, ChatGPT & AI agents
- ✓REST API with API keys
- ✓Outbound webhooks
- ✓Guided import: Help Scout, Zendesk, mbox, CSV
- ✓Resumable, de-duplicating imports
Switch in an afternoon
The hardest part of leaving any help desk is the data. DeskPine imports your conversations, customers and saved replies directly from Help Scout, Zendesk, an mbox or a CSV — and re-running an import skips anything already brought over, so nothing is duplicated or lost.
Up and running in minutes
Forward your inbox
Forward your support address to DeskPine — no passwords, no DNS. Replies go out from it through Gmail, Outlook or SMTP.
Invite your team
Add agents, set roles and let workflows route conversations automatically.
Delight customers
Reply faster with macros, saved replies and AI suggestions — and measure it all.
Simple, transparent pricing
One flat per-agent price. Every feature included — no add-ons, no upsells.
One plan, everything included
$9.99/agent/mo
14-day free trial, no credit card. Light (read-only) agents are free. A fraction of the price of Help Scout.
- ✓ Shared inbox, knowledge base & customer portal
- ✓ Workflows, macros & SLAs
- ✓ AI suggestions & summaries
- ✓ CSAT, reporting & full-text search
- ✓ API, webhooks, MCP for AI agents & migrations
- ✓ Teams, roles, 2FA & audit log
Frequently asked questions
- Can I keep my existing email address?
- Yes. Forward your support address to DeskPine, then connect Gmail, Outlook or any SMTP server to send. Replies go out from your own address with correct threading.
- How hard is it to migrate?
- You paste API credentials once and DeskPine pulls your conversations, customers and saved replies from Help Scout or Zendesk (or a CSV/mbox export). Re-running an import safely skips anything already imported, so you can start with the last month and backfill the rest. Workflows and assignment rules don't carry over — those you rebuild, and the import flags what it couldn't translate.
- Is there a free trial?
- Yes — every workspace starts with a 14-day free trial of the full product, no credit card required. After that it's a flat $9.99 per agent per month.
- What does it cost?
- A flat $9.99 per agent per month — light (read-only) agents are free. Every feature — workflows, SLAs, AI, reporting, the API and 2FA — is included. No per-feature add-ons or surprise tiers.
- Will AI reply to customers on its own?
- No. AI drafts reply suggestions and summarizes long threads to save your agents time — a human always reviews and sends. Nothing goes out automatically.
- Does it work with Claude, ChatGPT or my own AI agent?
- Yes. DeskPine is MCP-first: add one URL to Claude, ChatGPT, Claude Code, Cursor, VS Code or any MCP client, sign in and click Allow. Your AI can then triage the queue, draft replies, look up customers and set up the workspace with your permissions, and anything that emails a customer waits for your OK.
- Can customers rate the support they get?
- Yes. Resolved conversations can ask for a CSAT rating, and satisfaction trends show up in your reporting alongside volume and response time.
Still have a question? Talk to us.
Ready to give better support?
Join teams delivering faster, friendlier customer service with DeskPine.